Pennsylvania State University 3 credits SCM
Analysis of demand fulfillment and the role of distribution operations management in the supply chain. SCM 404 Demand Fulfillment (3)This course introduces the student to how customer demand is managed and how subsequent orders are filled in both business-to-business and business-to-consumer markets. Topics focus on the demand fulfillment process, which encompasses flows of goods, information, and funds from the moment a business receives an order from a customer until all requirements for the order are satisfied in full. These topics include: *role of demand management and distribution operations in the supply chain*transportation management*distribution center processes *inventory control and order management elements*facility costing and productivity analysis*strategic demand management and distribution operations issues in the supply chain.Both theoretical and quantitative perspectives will be offered on these topics. Additionally, each topic will be addressed from strategic and financial perspectives. After completing this course, students will have the knowledge, skills, and abilities to: *Explain the role of demand management in the supply chain*Explain the role of distribution operations in demand management*Determine the strategic and financial impacts of demand management and distribution operations management*Articulate the role of information systems in demand management and distribution operations management*Use quantitative techniques to analyze supply chain processes*Describe related system software. This is one of three prescribed foundation courses for the Supply Chain and Information Systems major for which SCM 301 Supply Chain Management is a prerequisite. This course also satisfies the prerequisite for SCM 421 Supply Chain Modeling and Analysis. Student evaluations are based on individual and group homework assignments and computer-lab exercises, as well as on at least three written examinations.
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