Project Management Quality

Course Description

Prerequisite: PMAN 634. An applied study of the quality management policies, processes, and procedures required to ensure that projects satisfy customers and stakeholders. Emphasis is on process improvement and quality planning, assurance, and control to effectively manage customer satisfaction, promote prevention over inspection, and facilitate continuous improvement. Activities associated with determining quality objectives, policies, and responsibilities are evaluated and implemented in the context of quality management principles, practices, and standards. Contemporary project quality management processes, tools, and applications, including the most widely used metrics and measurements, such as benchmarking, cost of quality analysis, trend charts, control charts, cause and effect diagrams, and Six Sigma, are appraised for potential application to a project. The need to mold the quality management approach to resonate with organizational priorities, objectives, and challenges is discussed.

Code

PMAN 639

Credits

3

Subject

PMAN

Programs That Include This Course

• Graduate Certificate Graduate Certificate in Project Management
• Master's Master of Business Administration
• Master's Master of Science in IT: Project Management
• Master's Master of Science in Management: Project Management