Temple University 3 credits ISE
Services play a vital role in modern economies. In many economies they surpass their manufacturing counterparts in terms of contribution to the Gross Domestic Product, yet they cannot be handled in the exact same manner. The fundamentals of this sector as an engineering field will be discussed as well as the operations of service systems as a customer-centric environment. Topics will include service quality, strategies, operations, electronic services, queueing, service supply chains and managing service projects. Various projects will be handled during the course of the semester focusing on various aspects of the service industry.
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