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HRM 155

Hotel Customer Service

Drexel University 3 credits HRM

Course Description

This course will examine the role that customer service plays in dictating a hotel employee's performance in order to exceed guest expectations. Student will explore certification areas that relate to hospitality and gain hands-on exposure through a series of field studies, reflections, and role playing scenarios.

Code
HRM 155
Credits
3
Subject
HRM

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