Stony Brook University 3 credits EMP
Management’s approach to quality has changed radically; this course explains why and how. It covers methods used by both manufacturing and service organizations to achieve high quality: how each organizational function is involved in quality; how improving quality can reduce costs; importance of communication; importance of involving all employees; need to measure quality; and introduction to statistical quality control and how it is used. 3 credits Grading Letter graded (A, A-, B+, etc.)
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