Wilkes University 3 credits Engineering Management
This course provides students with an overview of important topics relating to Quality Assurance systems and processes directly related to engineering functions. Topics range from voice of the customer to the history and application of TQM. Cornerstone features include coverage of topics essential to any industry: customer focus creation, value creation, leadership, process improvement and management, strategic planning, measures of perFormance, supply chain management, human resources management, knowledge and inFormation management, project management and business process. Pre-Requisites: EGM 320 or permission of instructor.
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