Excelsior University 3 credits Business
The ability to work toward a consensus and reduce potential conflicts in a variety of contexts is of utmost importance in today s society. This course provides an overview of mediation processes, based upon conflict resolution theory. You will learn a variety of communication and negotiation skills to settle disputes outside of a courtroom setting. Learn how diversity impacts mediation, and examine the ethical issues faced by mediators and their disputants. ADR671 Mediation Cross-listed with BUS671
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