University of the People 3 credits BUS
This course investigates the concept of "quality" in organizational culture, and how it has developed over time. A number of quality-improvement techniques will be explored, such as employee empowerment, quality-improvement tools, cross-functional teams, leadership for quality, continuous learning, process management, Taguchi methods, ISO 9000 standards, and the role of inspection in quality management. Issues concerning the implementation of methods such as Total Quality Management (TQM) will also be studied. Learning Objectives and Outcomes: By the end of this course students will be able to: Understand the roles and responsibilities of all the stakeholders of Quality Management. Develop and apply tools for control and Quality Management. Implement methodologies for process control and continuous improvement. Develop organizational leadership strategies for Quality Management. Course Schedule and Topics This course will cover the following topics in eight learning sessions, with one Unit per week. The Final Exam will take place during Week/Unit 9 (UoPeople time). Week 1: Unit 1 - Understanding Quality Management Week 2: Unit 2 - The EFQM Model of ExcellenceWeek 3: Unit 3 - Process ManagementWeek 4: Unit 4 - Quality Improvement ToolsWeek 5: Unit 5 - Continuous ImprovementWeek 6: Unit 6 - The Learning OrganizationWeek 7: Unit 7 - ISO 9000 StandardWeek 8: Unit 8 - Leadership for QualityWeek 9: Unit 9 - Course Review and Final Exam Learning Guide The following is an outline of how this course will be conducted, with suggested best practices for students. Unit 1: Understanding Quality Management Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Make entries to the Learning Journal Take the Self-Quiz Unit 2: The EFQM Model of Excellence Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Complete and submit the Written Assignment Make entries to the Learning Journal Take the Self-Quiz Unit 3: Process Management Peer assess Unit 2 Written Assignment Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Make entries to the Learning Journal Take the Self-Quiz Take the Graded Quiz Unit 4: Quality Improvement Tools Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Complete and submit the Written Assignment Make entries to the Learning Journal Take the Self-Quiz Unit 5: Continuous Improvement Peer assess Unit 4 Written Assignment Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Complete and submit the Written Assignment Make entries to the Learning Journal Take the Self-Quiz Unit 6: The Learning Organization Peer assess Unit 5 Written Assignment Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Make entries to the Learning Journal Take the Self-Quiz Take the Graded Quiz Unit 7: ISO 9000 Standard Read the Learning Guide and Reading Assignments Participate in the Discussion Assignment (post, comment, and rate in the Discussion Forum) Complete and submit the Written Assignment Make entries to the Learning Journal Take the Self-Quiz Unit 8: Leadership for Quality Peer assess Unit 7 Written Assignment Read the Learning Guide and Reading Assignments Make entries to the Learning Journal Take the Self-Quiz Read the Unit 9 Learning Guide carefully for instructions on the Final Exam Take the Review Quiz Complete and submit the anonymous Course Evaluation Unit 9: Course Review and Final Exam Read the Learning Guide and take the Review Quiz, if you haven't already done so Prepare for, take, and submit the Final Exam The Final Exam will take place during the Thursday and Sunday of Week/Unit 9 (UoPeople time); exact dates, times, and other details will be provided accordingly by your instructor
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