University of Maryland Global Campus 3 credits BMGT
A project-based introduction to the principles of sustainable process improvement. The goal is to identify the root causes of problems, secure stakeholder buy-in, map existing processes, establish internal controls, and apply various metrics to enhance efficiency. Emphasis is on cost effective solutions that add value to organizational missions. Topics include meeting customer expectations, flowcharting techniques, change management strategies, resource acquisition, and sustaining improvements over time.
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