Temple University 3 credits AOD
The course examines the role of communication in setting where there is an attempt to manage conflict among individuals or groups. The course provides: an overview of social science theory on conflict processes; an understanding of the major forces that influence conflict interaction; an increased ability to negotiate and intervene in difficult conflicts; and an increased awareness of one's own conflict style and personal responses in various conflict settings. In this course, you will have the opportunity to develop more self awareness and to improve your negotiation skills, including: identifying the difference between needs and positions, applying appropriate negotiation and conflict resolution strategies, developing an appreciation for how bias, perception, power, and culture impact dialogue, learning to deal with anger and other behaviors in conflict situations, and gaining a better understanding of your role in these conflict situations.
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