Rutgers University 3 credits Public Administration
This course introduces students to performance measurement and management in the public and nonprofit sectors. It covers theories of public and nonprofit performance as well as the history of performance measurement in society. Students learn tools for performance measurement, such as index construction, benchmarking, trend analysis, dashboards, and data visualization. The role of technology and big data are also considered. Students learn how to align performance metrics with strategic goals and objectives in order to facilitate organizational learning and improvement. But consideration is also given to problems of gaming, goal displacement, and other unintended consequences of performance measurement.
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